Refund policy

You have 30 days from the day your order arrives to return it for any reason.

To be eligible, parts must be unused and in their original packaging, and you will need your order number or proof of purchase.

To start a return, email tom.weston3d@gmail.com and I will confirm the return address. Please get in touch before sending anything back — parcels returned without contacting me first cannot be accepted.

Return postage
Return postage is your responsibility on a change-of-mind return. If a part is faulty, damaged or not what you ordered, I cover the postage both ways.

Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or incorrect, email me straight away with a photo and I will put it right — a replacement or a full refund, whichever you would prefer.

Items that cannot be returned
Custom or made-to-order parts cannot be returned unless they are faulty. Digital STL downloads cannot be refunded once the download has been accessed.

Exchanges
The quickest way to get the part you want is to return the one you have and place a new order once the return has been accepted.

Refunds
Once your return arrives and has been checked, I will refund to your original payment method within 5 working days. Your bank or card provider may take a few days longer to show it.

Your legal rights
None of the above affects your statutory rights under UK consumer law, including your right to cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013.

Any questions, email tom.weston3d@gmail.com.